Terms & Conditions – Dolphin Discovery Centre

Transaction Currency

All transactions are processed in AUD.

Refund Policy

In the case of cancellation due to adverse weather conditions or vessel maintenance we will re-book your tour for an alternative time suitable to you or offer a 100% refund.

Eco Cruises

On these tours we guarantee you will see dolphins or you can go again for free on the next available tour, subject to seat availability. Full refund or reschedule is available up to 72 hours prior to your tour. Within 72 hours of departure failure to attend are charged 100% of the tour price. We highly recommend to take out Travel Insurance and ascertain that it covers cancellations due to illness etc. to protect yourself from any financial losses.

Swim Tours

Whale Watching Tours with All Sea Charters

CANCELLATION/RESCHEDULE POLICY IS –
1) More than 7 Days during business hours from the Schedule Departure – Full Refund, or reschedule – but if you booked through a booking agent and not direct then their is a $10 fee pp to reschedule(due to the administration work to move your booking via the agent).
2) Less Than 7 Days during business hours from the Schedule Departure – No Refund or Reschedule.
3)Please read your booking confirmation – the time of departure and location and arrive at least 20/30 minutes prior to departure – The boat cannot wait for customers that are running late and will leave on time , and you will be considered a no show. It is your responsibility to ensure you are fully aware of departure location and time, and if in doubt contact us to confirm.

FOR WHALE WATCHING TOURS ONLY –
CANCELLATION/RESCHEDULE POLICY IS:

1) More than 7 days prior to departure – Full Refund OR reschedule (if you used a booking agent then wish to reschedule it will incur an additional charge of $5pp due to administration work to move your booking via the agent)If you have booked directly then no fee.
2) Less than 7 days but more than 48 hrs notice (during business hours) prior to check in time : Refund less 20% administrative cancellation charge.
Reschedules less that 7 day an more than 48hrs notice during business hours if booked via a booking agent and not direct will incur a $10pp fee to reschedule.
3) Less than 48 hours notice – Less than 48 hours prior to check-in time: full payment will be retained, no refund or reschedule will be permitted.
4) No Show- If you don’t show up for your tour no refund no reschedule.
5) Please read your booking confirmation – the time of departure and location and arrive at least 20/30 minutes prior to departure – The boat cannot wait for customers that are running late and will leave on time , and you will be considered a no show. It is your responsibility to ensure you are fully aware of departure location and time, and if in doubt contact us to confirm.
6) For Augusta Tours – If you have booked on our second vessel “Santosha” and minimum numbers are not reached on to make it viable to run “Santosha” we reserve the right to move you to our primary vessel “Whale Song”

FOR ALL TOURS ABOVE :

Refunds inside our cancellation policy above will only be given if marine weather conditions that we determine it is not safe to operate, or if minimum numbers are not reached – If minimum numbers are not reached you will be contacted prior to your tour, and offered the option of refund or reschedule. **except for clause 6 above. (Refunds exclude the credit card charge which is non refundable due to this being a third party charge by the credit provider and is non refundable)

Security Policy

When purchasing from the Dolphin Discovery Centre your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via email on admin@dolphindiscovery.com.au.