Terms & Conditions

Transaction Currency

All transactions are processed in AUD.

Refund Policy

In the case of cancellation due to adverse weather conditions or vessel maintenance we will re-book your tour for an alternative time suitable to you or offer a 100% refund.

Eco Cruises 

On these tours we guarantee you will see dolphins or you are given a re-book free of charge or a refund.  Full refund is available up until the day prior to your tour.  Failure to attend are charged 100% of the tour price.

Swim Tours

On these tours we guarantee you will see dolphins or you are given a refund back to Observer rate. Full refund is available up until the day prior to your tour.  Failure to attend are charged 100% of the tour price.

Donations

In the event that a donation is processed but is incorrect, please advise us so we can offer a full refund. (must be done within 30 days).

Security Policy

When purchasing from the Dolphin Discovery Centre your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via email on admin@dolphindiscovery.com.au.