Terms & Conditions

Transaction Currency

All transactions are processed in AUD.

Refund Policy

In the case of cancellation due to adverse weather conditions or vessel maintenance we will re-book your tour for an alternative time suitable to you or offer a 100% refund. Eco Cruises and Swim Tours On Dolphin Eco Cruises we guarantee you will see dolphins or you are given a re-book free of charge or a full refund. On Swim Tours if you don’t see any dolphins you are given a re-book free of charge or a full refund. If there is no interaction with dolphins in the water but you do see dolphins we refund you back to Observer rate. Bookings of 3 or less – cancellations within 24 hours of departure or failure to attend are charged 100% of the tour price. Bookings of 4 or more – cancellations within 7 days of departure are charged 50% of the tour price. Cancellations within 48 hours of departure or failure to attend are charged 100% of the tour price.

Security Policy

When purchasing from the Dolphin Discovery Centre your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via email on admin@dolphindiscovery.com.au.