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Terms & Conditions

Transaction Currency:

All transactions are processed in AUD.

Pricing Policy:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax (as of 15 November 2010).

Refund Policy:

In the case of cancellation due to adverse weather conditions or vessel maintenance we will re-book your tour for an alternative time suitable to you or offer a 100% refund. Eco Cruises and Swim Tours On Dolphin Eco Cruises we guarantee you will see dolphins or you are given a rebook free of charge or a full refund. On Swim Tours if you don't see any dolphins you are given a rebook free of charge or a full refund. If there is no interaction with dolphins in the water but you do see dolphins we refund you back to Observer rate. Bookings of 3 or less - cancellations within 24 hours of departure or failure to attend are charged 100% of the tour price. Bookings of 4 or more - cancellations within 7 days of departure are charged 50% of the tour price. Cancellations within 48 hours of departure or failure to attend are charged 100% of the tour price.

Privacy Policy

The Dolphin Discovery Centre is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your reservation, provide you with our monthly newsletter and to personalise your booking experience with us; that's all. The Dolphin Discovery Centre uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised booking experience by displaying tours and activities that may be of interest to you thus providing you with a more friendly, interesting and enjoyable booking experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to confirm your reservation. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your reservation.

Security Policy

When purchasing from the Dophin Discovery Centre your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via email on admin@dolphindiscovery.com.au.

From Our Blog

Hi All, Saturday was a very hot, summery day and when we arrived at the DDC Levy and Aurora were already in the Interaction Zone and spent a good hour with our Visitors & Volunteers. Anyone that wants

VOLUNTEER JOHNS BLOG Had another fantastic day last Saturday at the Dolphin Discovery Centre! I drove in along the ocean drive and, as I glanced at the beautiful ocean and sunny blue sky, I thought

14 Nov

VOLUNTEER JOHNS  AQUARIUM BLOG 6 November 2016 Yesterday was a magnificent day in Bunbury. We had a sunny day with clear blue skies and temperatures hitting 31 degrees, although for some it did